Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, email address, and mailing address when you call, email, submit a contact form, or request a service estimate.
• Service information — details about your garage door, property location, service history, and appointment preferences.
• Communications — records of phone calls, text messages, emails, and other correspondence related to your service requests.
• Website usage data — IP address, browser type, pages visited, referring URLs, and similar analytics data collected through cookies and similar technologies.
• Payment information — billing details processed through our payment providers; we do not store full credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide garage door repair, installation, and emergency services
• Schedule, confirm, and send reminders about appointments
• Send service updates, invoices, and follow-up communications
• Improve our website, services, and customer experience
• Comply with legal obligations and protect against fraud or abuse
• Send promotional offers, when you have opted in (see SMS section below)

3. SMS / Text Messaging

If you provide your mobile phone number and opt in, D & B Garage Doors may send you SMS text messages. Opting in to receive text messages is entirely optional and is not required to purchase services, receive a quote, or schedule an appointment.

Types of messages

• Promotional messages — special offers, seasonal discounts, and service announcements (only if you check the promotions opt-in box).
• Appointment reminders — confirmations and reminders for scheduled service visits (only if you check the appointment reminders opt-in box).

Message frequency and charges

Message frequency varies depending on your service activity and the opt-in categories you select. Message and data rates may apply according to your mobile carrier’s plan. Carriers are not liable for delayed or undelivered messages.

How to opt out or get help

• Text STOP to any message from us to cancel all SMS communications.
• Text HELP for assistance or contact us at (561) 305-5853 or anthony@dbgaragedoors.us.
• You may also withdraw consent at any time by emailing us or calling the number above.

No purchase is required to consent to receive promotional text messages. Consent to receive SMS messages is not a condition of any purchase. We will not share your mobile number with third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers — vendors who assist with scheduling, payment processing, email delivery, SMS messaging, website hosting, and analytics, under confidentiality agreements.
• Legal requirements — when required by law, court order, or to protect our rights, safety, or property.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you where required by law.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings. Some features — including Google reCAPTCHA on our contact forms — may rely on third-party cookies governed by Google’s Privacy Policy and Terms of Service.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained to document your consent and honor opt-out requests.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access, correct, or delete personal information we hold about you
• Opt out of promotional communications, including SMS (text STOP)
• Request information about how we use and share your data

To exercise these rights, contact us using the information in the Contact Us section below. We will respond within a reasonable timeframe as required by law.

9. Children’s Privacy

Our services and website are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party sites (such as Google Business Profile or manufacturer websites). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” at the top of this page indicates when the policy was last revised. Material changes will be posted on this page. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• D & B Garage Doors
• Palm Beach County, Florida
• Phone: (561) 305-5853
• Email: anthony@dbgaragedoors.us
• Website: www.dandbgaragedoors.com